Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of the website, programmes, courses, educational services, training facilities, online learning services and other services provided by EmmalGold Training Consult Limited (“EmmalGold”, “we”, “us” or “our”).

These Terms apply to students, prospective students, parents, guardians, website visitors, applicants, customers and other persons who access or use our services.

Please read these Terms carefully before registering for a programme, making payment or using our website or services.

2. About EmmalGold

EmmalGold Training Consult Limited provides educational and training services including international examination preparation, foreign-language training, academic tutoring, professional and educational guidance, seminars, workshops and physical, online and hybrid learning programmes.

3. Acceptance of Terms

By accessing our website, registering for a course, paying for a programme, creating a student account or otherwise using our services, you agree to comply with these Terms.

If you do not agree with these Terms, you should not register for or use the relevant EmmalGold service.

Where a parent or legal guardian registers a child or minor for a programme, that parent or guardian confirms that they have authority to act on behalf of the learner and accept these Terms where applicable.

4. Eligibility

You must provide accurate information when registering for our services.

Certain courses or programmes may have prerequisites relating to:

• Age;
• Educational level;
• Language proficiency;
• Previous examination performance;
• Programme level;
• Technical requirements; or
• Other relevant admission criteria.

We may reasonably assess whether a particular programme is suitable for a prospective learner before confirming enrolment.

5. Our Services

EmmalGold may offer services including:

• International examination preparation;
• GMAT preparation;
• GRE preparation;
• IELTS preparation;
• SAT preparation;
• TOEFL preparation;
• CELPIP preparation;
• PTE Academic preparation;
• IGCSE preparation;
• German-language training;
• French-language training;
• Mandarin Chinese-language training;
• Academic tutoring;
• Educational guidance;
• Physical learning programmes;
• Online learning programmes;
• Hybrid learning programmes;
• Seminars;
• Workshops; and
• Other educational services.

The availability, duration, structure, curriculum, learning mode and fees for individual programmes may vary.

6. Course Registration and Enrolment

Registration is not considered complete until all required registration information has been provided and any applicable payment or enrolment requirements have been satisfied.

Students must ensure that all information submitted during registration is accurate and complete.

EmmalGold may request supporting information where reasonably necessary to determine the learner's appropriate course, level or programme.

We reserve the right to decline or defer enrolment where:

• A programme is full;
• A programme is unavailable;
• Required information has not been provided;
• Payment requirements have not been satisfied;
• A learner does not meet applicable programme requirements; or
• Enrolment would otherwise be inappropriate or impracticable.

7. Student Accounts

Where student accounts or dashboards are provided, users are responsible for maintaining the confidentiality of their login credentials.

You must not:

• Share your password with unauthorised persons;
• Allow another person to impersonate you through your account;
• Attempt to access another user's account; or
• Use a student account for any unlawful or unauthorised activity.

You should notify EmmalGold promptly if you believe your account has been compromised.

8. Fees and Payments

Fees applicable to a course or programme will be communicated before or during registration.

Unless otherwise stated, students are responsible for paying all applicable fees by the specified deadline.

Payment may be made through payment methods authorised by EmmalGold.

Where payment is processed through an independent payment provider, additional terms imposed by that provider may apply.

Proof of payment may be required where a transaction cannot immediately be verified.

Students are responsible for ensuring that payment references and registration details are correctly provided.

9. Refunds, Withdrawals and Cancellations

Any refund, withdrawal or cancellation request will be handled in accordance with the refund or cancellation policy communicated for the relevant programme and applicable Nigerian law.

Students should review the applicable programme conditions before making payment.

Factors that may affect refund eligibility can include:

• The date the request is submitted;
• Whether classes have commenced;
• Whether educational materials have already been supplied;
• Whether the student has already attended or accessed part of the programme;
• Administrative costs already incurred; and
• Any applicable legal rights of the student or customer.

Nothing in these Terms is intended to remove any refund or consumer right that cannot lawfully be excluded under applicable law.

10. Classes, Scheduling and Programme Changes

Class dates, times, tutors, venues and delivery methods may be communicated through our website, email, telephone, WhatsApp, student dashboard or another authorised communication channel.

EmmalGold may make reasonable changes to:

• Class dates;
• Class times;
• Tutors or instructors;
• Learning venues;
• Online meeting platforms;
• Course materials;
• Programme structure; or
• Delivery arrangements.

Where a material change affects enrolled students, we will take reasonable steps to provide notice.

We may also reschedule or cancel a session because of circumstances such as tutor unavailability, technical failure, safety concerns, emergencies or other circumstances that reasonably prevent the session from proceeding.

11. Attendance and Participation

Students are expected to attend scheduled classes punctually and participate appropriately in their programmes.

Learners are responsible for:

• Keeping track of their class schedule;
• Attending sessions at the communicated time;
• Completing assigned exercises where applicable;
• Informing EmmalGold of relevant absences; and
• Maintaining satisfactory participation in the programme.

Missed classes may not automatically entitle a student to a refund, replacement class or extension. Any arrangement will depend on the applicable programme terms and circumstances.

12. Student Conduct

Students and users must behave respectfully towards tutors, staff members and other learners.

The following behaviour may result in disciplinary action:

• Harassment or bullying;
• Threatening behaviour;
• Discrimination;
• Abusive language;
• Violence or threats of violence;
• Deliberate disruption of classes;
• Academic dishonesty;
• Fraudulent activity;
• Unauthorised recording of classes or participants;
• Misuse of learning platforms;
• Damage to property; or
• Any conduct that may reasonably endanger or seriously disrupt other persons.

Depending on the seriousness of the conduct, EmmalGold may issue a warning, restrict access, suspend participation or terminate enrolment.

13. Learning Materials

Educational materials may be supplied in physical or digital form depending on the programme.

Unless otherwise stated, materials are supplied for the enrolled student's personal educational use.

Students must not commercially distribute, publish, reproduce, upload or resell EmmalGold learning materials without permission.

14. Intellectual Property Rights

Unless otherwise indicated, content created and owned by EmmalGold may include:

• Website content;
• Course notes;
• Training materials;
• Lesson structures;
• Videos;
• Graphics;
• Original assessments;
• Study guides;
• Brand elements;
• Logos;
• Text;
• Digital resources; and
• Other original educational content.

Such material may be protected by applicable intellectual-property laws.

No ownership rights are transferred to students or website users merely because they have received, accessed or paid for a programme containing such materials.

Third-party examination questions, trademarks, logos, books or materials remain the property of their respective owners.

15. Examination Results and Outcomes

EmmalGold provides educational preparation, teaching, guidance and support designed to assist students in improving their knowledge and examination readiness.

Individual outcomes can depend on factors outside EmmalGold's control, including:

• Student attendance;
• Individual ability;
• Study time;
• Practice and preparation;
• Health and personal circumstances;
• Examination conditions;
• Changes to examination formats;
• Decisions of examination bodies;
• Admission decisions; and
• Immigration or visa decisions.

16. Third-Party Examinations and Organisations

Many examinations for which EmmalGold may provide preparation are administered by independent examination bodies or organisations.

Unless explicitly stated otherwise, EmmalGold does not control:

• Examination registration;
• Examination dates;
• Test-centre availability;
• Examination fees;
• Official examination rules;
• Examination results;
• Score reporting;
• Rescheduling decisions;
• Refund decisions of examination providers; or
• Changes made by examination bodies.

Students are responsible for complying with the official requirements and deadlines of the relevant examination organisation.

References to third-party examinations, companies, institutions or organisations do not necessarily imply endorsement, partnership or affiliation unless expressly stated.

17. Online and Hybrid Learning

Students participating in online or hybrid programmes are responsible for having reasonable access to:

• A suitable internet connection;
• A compatible device;
• Required software or applications;
• Audio facilities where required;
• Video facilities where required; and
• A suitable learning environment where reasonably possible.

EmmalGold is not responsible for interruptions caused solely by a student's device, internet service provider, electricity supply or other equipment outside our reasonable control.

Where a disruption arises from systems controlled by EmmalGold, we will take reasonable steps to restore the relevant service or make appropriate arrangements.

18. Use of the Website

You may use our website for lawful purposes connected with obtaining information about, accessing or using EmmalGold services.

We aim to keep website content reasonably accurate and current, but information such as course dates, availability, schedules and fees may change.

Where information on the website conflicts with a specific written agreement or programme confirmation issued directly to an enrolled student, the specific written terms applicable to that programme may prevail.

19. Prohibited Activities

You must not use our website or digital services to:

• Commit or encourage unlawful activity;
• Submit fraudulent information;
• Introduce malware or harmful software;
• Attempt unauthorised access to systems;
• Interfere with website security;
• Scrape protected information unlawfully;
• Impersonate another person;
• Harass another user;
• Distribute EmmalGold materials without permission;
• Circumvent access restrictions or security controls; or
• Use the website in a manner that may materially damage or disrupt our services.

20. External Links and Third-Party Services

Our website or services may contain links to or integrate with external services such as:

• Payment platforms;
• Video-conferencing platforms;
• Learning platforms;
• Social-media services;
• Messaging services;
• External educational resources; and
• Third-party websites.

Independent third-party services are governed by their own terms, policies and practices.

EmmalGold is not responsible for the operation or content of independent third-party websites or platforms except to the extent required by applicable law.

21. Privacy and Personal Data

Personal information provided to EmmalGold will be processed in accordance with our Privacy Policy and applicable data-protection law.

Students and website users should review the EmmalGold Privacy Policy for information about:

• What personal data we may collect;
• Why we process personal data;
• How information may be shared;
• Data-security practices;
• Data-retention practices; and
• Data-protection rights.

You should link the words Privacy Policy above to the actual Privacy Policy page when implementing this page on the website.

22. Communications

By registering for a programme, you acknowledge that EmmalGold may contact you for legitimate administrative purposes relating to your service.

These communications may include:

• Registration confirmations;
• Class schedules;
• Class reminders;
• Course updates;
• Payment notifications;
• Student support communications;
• Programme changes;
• Security notices; and
• Other service-related information.

Marketing communications will be handled separately where consent or another lawful basis is required.

23. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable Nigerian law.

Subject to that principle, EmmalGold will not be responsible for losses arising solely from events outside our reasonable control.

Examples may include:

• Third-party internet failures;
• Independent examination-body decisions;
• Government actions;
• Visa or immigration decisions;
• Admission decisions;
• Failures of services controlled entirely by independent providers;
• Natural disasters;
• Public emergencies; or
• Other circumstances that could not reasonably have been prevented by EmmalGold.

Nothing in this section limits any mandatory consumer, contractual or other legal right that applies to you.

24. Responsibility for Your Conduct

You are responsible for losses or damage you unlawfully cause through misuse of our systems, services or materials, subject to applicable law.

This includes deliberate unauthorised access, fraudulent use of accounts, infringement of intellectual-property rights or other unlawful conduct attributable to you.

25. Suspension or Termination of Access

We may restrict, suspend or terminate access to a service where reasonably necessary, including where a user:

• Seriously breaches these Terms;
• Commits fraud;
• Harasses or threatens another person;
• Misuses our systems;
• Repeatedly disrupts the learning environment;
• Fails to satisfy applicable payment obligations;
• Engages in unlawful activity; or
• Creates a material security or safety risk.

Where appropriate and reasonably practicable, EmmalGold may provide notice or an opportunity to address the issue before termination.

26. Changes to These Terms

We may revise these Terms from time to time to reflect:

• Changes to our services;
• Changes to our programmes;
• Changes to our website;
• Operational requirements;
• Technology changes;
• Legal requirements; or
• Regulatory developments.

The updated version will be published with a revised “Last Updated” date.

Where a change materially affects an existing contractual arrangement, additional notice may be provided where appropriate or legally required.

27. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria, subject to any mandatory law that applies to a particular transaction or user.

28. Complaints and Dispute Resolution

If you have a complaint or dispute relating to our services, please contact EmmalGold first so that we can investigate the matter and attempt to resolve it.

Nothing in these Terms prevents either party from exercising any right to seek appropriate remedies through a competent court or other legally recognised dispute-resolution process.

29. Severability

If any provision of these Terms is held to be invalid, unlawful or unenforceable, that provision will be interpreted or limited to the extent necessary under applicable law.

The remaining provisions will continue to apply to the extent legally permitted.

30. Entire Agreement

These Terms, together with any specific course conditions, registration terms, payment terms and policies expressly incorporated into a particular transaction, form the agreement applicable to that service.

Where a separately signed or expressly accepted written agreement contains terms specific to a particular programme, those specific terms may take precedence in the event of a direct inconsistency.

31. Contact Us

If you have questions about these Terms and Conditions, please contact: